At Blackstone Motors, we have a team of Mechanics & Technicians that are fully trained and equipped to work on any make or any model but ultimately, we are Renault Specialists.
We always operate with the latest Renault technical equipment and systems so when you service at Blackstone Motors, you’re always in good hands. We pride ourselves on giving our customers a high level of customer service and as part of every service completed we carry out both a digital and video vehicle health check.
Blackstone Motors, to enhance transparency in everything that we do and to increase customer satisfaction, communicate with video e-mail to every single service customer.
Digital Vehicle Health Check
The Digital Vehicle Health Checkallows each technician within our service department to carry out a multi-point vehicle health check during every routine service. In carrying out the multi point check the customer receives a detailed report of the standard of the components checked during the service and in addition the system diaries additional work the customer will require based on the technicians recommendation. The technician will outline the physical essential checks carried out and describe the components as the inspection takes place. This video is uploaded and e-mailed as a digital link to the customer. The customer can access the link by smart phone, PC or Tablet and review the information.
We operate the Digital VHC and the Video E-mail hand in hand for every single service carried out at Blackstone Motors. This allows us to reduce any discomfort the customer may feel and is the starting point for creating a good relationship with a new customer while enhancing the customer service experienced
Video communication allows the customer to visually experience the work taken place on their vehicle. Each technician will take a two minute Video clip of the main appraisal of the vehicle components during a routine service /repair. The Video is e-mailed to the customer as a link and the customer can review the video clip on a smart phone, tablet or desk top. The video clip will display the technician carrying out the essential checks of the service and qualify the recommendations made for additional work to be carried out.
At Blackstone Motors we are the proud winners of the following Service & Aftersales Awards:
Does your vehicle need a service? Then It’s time to experience the Award-Winning standards of the Blackstone Motors Aftersales Department. Contact us today to create your appointment.